TERMS OF SALE

OVERVIEW

This website is operated by Cha Studios. Throughout the site, “we”, “us” and “our” refer to Cha Studios.

By visiting our website or purchasing from us, you agree to these Terms of Sale, together with any other policies referenced on our website, including our Shipping, Returns and Privacy Policies.

Please read these terms carefully before using our website or placing an order.

ONLINE STORE

By using this website, you agree to use it only for lawful purposes and in accordance with these terms.

You must not misuse the website, interfere with its operation, attempt to gain unauthorised access to any part of the site, or introduce viruses, malicious code or other material that may affect its functionality.

We reserve the right to refuse service, cancel orders or restrict access to our website where reasonably necessary.

PRODUCTS

We take care to represent our products as accurately as possible, including their colours, materials, dimensions, finishes and other details.

Colours may appear slightly different depending on your screen or device. Printed, handmade and naturally finished pieces may also have small variations between items. These variations form part of the individual character of the product and are not necessarily considered faults.

Please review all product descriptions, dimensions and specifications carefully before purchasing.

Products may be available in limited quantities and can be changed or discontinued at any time.

PRICING

All prices are shown in New Zealand dollars (NZD) unless otherwise stated.

Any applicable delivery costs will be displayed at checkout before you complete your purchase.

Prices may change without notice. Any price change will not affect an order that has already been confirmed, unless an obvious pricing error has occurred.

ORDERS & PAYMENT

By placing an order, you are making an offer to purchase the products included in your order.

Once your order has been submitted, you’ll receive an order confirmation by email. All orders remain subject to acceptance and availability.

We may decline or cancel an order where:

• A product is unavailable
• Incorrect product or pricing information has been displayed
• We are unable to process your payment
• The order appears fraudulent or unauthorised
• We are otherwise unable to fulfil the order

If payment has already been taken for an order we cannot fulfil, we’ll refund the relevant amount to your original payment method.

You are responsible for providing complete and accurate billing, contact and delivery information when placing an order.

PRODUCT AVAILABILITY

We do our best to keep product availability accurate.

Occasionally, an item may become unavailable after an order has been placed. If this happens, we’ll contact you as soon as reasonably possible and arrange an appropriate refund for the unavailable item.

SHIPPING & DELIVERY

Orders are shipped in accordance with our Shipping Policy.

Estimated dispatch and delivery timeframes are provided on the relevant product, checkout or Shipping pages.

Please make sure your delivery address is complete and correct before confirming your order.

Where tracking is available, tracking details will be provided once your order has been dispatched.

For full delivery information, please refer to our Shipping Policy.

RETURNS, FAULTS & DAMAGE

Returns are handled in accordance with our Returns Policy.

If a product arrives faulty, damaged or does not match what you ordered, please contact us as soon as possible so we can assess the issue and help arrange an appropriate resolution.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other rights that cannot legally be excluded under New Zealand law.

Change-of-mind returns are subject to our separate Returns Policy.

ACCURACY OF INFORMATION

We aim to keep the information on our website accurate and current.

Occasionally, information may contain errors or omissions relating to product descriptions, pricing, promotions, delivery costs, availability or other details.

We reserve the right to correct genuine errors and update website information where required.

If an error materially affects an order you have already placed, we’ll contact you and explain the available options.

INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on the Cha Studios website — including artwork, photography, graphics, branding, logos, product designs, copy and other creative material — is owned by or licensed to Cha Studios.

This content may not be reproduced, copied, modified, distributed, sold or used commercially without prior written permission.

Purchasing an artwork, print or product from Cha Studios does not transfer copyright, intellectual property or reproduction rights to the purchaser.

THIRD-PARTY SERVICES & LINKS

Our website may use or link to services provided by third parties, including payment providers, delivery providers and other platforms used to operate our store.

Third-party websites and services operate independently from Cha Studios and may be subject to their own terms and privacy policies.

We are not responsible for the content or operation of third-party websites that are outside our control.

PERSONAL INFORMATION

Any personal information you provide through our website is handled in accordance with our Privacy Policy.

PROHIBITED USE

You must not use our website or its content:

• For unlawful or fraudulent purposes
• To infringe our intellectual property rights or those of another person
• To transmit malicious software or code
• To collect another person’s information unlawfully
• To interfere with the security or operation of the website
• To reproduce or commercially exploit our content without permission

We may restrict access to the website where these terms are breached.

LIABILITY

To the extent permitted by law, Cha Studios is not liable for indirect or consequential loss arising from the use of our website or products.

Nothing in these Terms of Sale excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under New Zealand law.

CHANGES TO THESE TERMS

We may update these Terms of Sale from time to time by publishing an updated version on our website.

The terms applying to your purchase will be those in effect when your order is placed.

SEVERABILITY

If any part of these Terms of Sale is found to be invalid or unenforceable, that provision will be treated as removed to the extent necessary without affecting the remaining terms.

GOVERNING LAW

These Terms of Sale are governed by the laws of New Zealand.

CONTACT

If you have any questions about these Terms of Sale or an order, please contact us at:

Cha Studios

Auckland, New Zealand

info@chastudios.nz