RETURNS
If you’d like to make a return, please read the information below and contact us at info@chastudios.nz.
CHANGE OF MIND
Changed your mind? That’s okay.
Eligible items can be returned within 30 days of purchase for a refund, provided they are:
- Unused and in their original condition
- Free from marks, damage or signs of handling
- Returned in their original packaging
- Accompanied by proof of purchase
We may decline a change-of-mind return if the item is returned in a condition that means we’re unable to resell it.
Original shipping costs are non-refundable, and return postage is the responsibility of the customer.
FAULTY OR DAMAGED ITEMS
For items damaged in transit, contact us at info@chastudios.nz within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the original packaging
Please keep the item and all original packaging while we work through the claim with the courier.
Damage caused by misuse, accidental damage or normal wear and tear is not considered a product fault.
HOW TO MAKE A RETURN
Send us your order number to receive return details and where to send your item.
Please package your return carefully and use a tracked shipping service. Cha Studios is not responsible for returns lost or damaged in transit.
Once your return has been received and checked, we’ll confirm once your refund has been processed.
REFUNDS
Approved refunds will be issued to your original payment method.
Once your refund has been confirmed, please allow up to 7 working days for your bank or payment provider to process the refund.
Get in touch with us on info@chastudios.nz.
